Terms & Conditions

Introduction

These terms and conditions (the "Terms and Conditions") govern the use of https://Mavrox.com (the "Site") as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Mavrox, LLC ("Mavrox"). This Site is a telehealth and communications website. Mavrox is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities ("Provider Group") and their affiliated licensed healthcare providers ("Providers").

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Mavrox.

State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Mavrox does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

Provider Licensure and State Availability

Mavrox facilitates telehealth consultations for patients located in the United States through a network of independent, state-licensed healthcare providers. All clinical determinations — including eligibility, prescribing, modality of care, and follow-up cadence — are made solely by the licensed Provider Group, not by Mavrox.

Service availability in any given state is contingent on a licensed Provider being credentialed to practice in that jurisdiction at the time of consultation. The following individual provider licensure disclosures are published in accordance with applicable state telehealth and consumer protection requirements:

Provider licensure information is reviewed and updated periodically. For questions regarding a specific provider's credentials, contact support@Mavrox.com.

Intellectual Property

All content published and made available on our Site is the property of Mavrox and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site.
• Violate the rights of other users of our Site.
• Violate the intellectual property rights of the Site owners or any third party to the Site.
• Hack into the account of another user of the Site.
• Act in any way that could be considered fraudulent.
• Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Communication via SMS or Similar Messaging Technologies

Your Consent to SMS PHI Communications

By using our services, you expressly consent to receive communications containing your Personal Health Information ("PHI") via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

Safeguards and Risk Acknowledgment

We take reasonable administrative, technical, and physical precautions — and thoroughly vet our internal systems and those of our service providers — to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage.
• May leave message copies on your device, your carrier's systems, or intermediate networks.
• Can be accessed by individual(s) with access to your device or phone account.
• May be intercepted or otherwise compromised.

Regulatory Compliance and Alternatives

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it — but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

State-Specific Privacy Considerations

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information — this clause serves as that consent.

Opt-Out / Revocation of Consent

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively — but communications already sent via SMS prior to your revocation remain authorized.

Documentation

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful, and you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement Therapy Lab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Financial Agreement

Payments made to Mavrox are for administrative, technology, and membership services that provide access to the Mavrox Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Mavrox does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Mavrox.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Mavrox for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Mavrox Portal.

You hereby warrant and agree that you understand that all Medication Programs with Mavrox are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Mavrox reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Mavrox for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

Subscriptions

Certain Mavrox programs operate on a monthly subscription basis. Such subscriptions may include:

• Access to prescribed medication (subject to Provider evaluation and approval).
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyDirect and NovoCare for brand-name medications (e.g., Wegovy® and Zepbound® in connection with Provider approval).

Commitment Period

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

Billing and Auto-Renewal

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

Cancellation Policy

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

Refund Policy

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms.
• You do not utilize the text-based coaching services or Provider visits.
• You cancel after the 72-hour cancellation window.
• You attempt to cancel before fulfilling the two-month minimum commitment.

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Mavrox's discretion, you may be eligible for a one-time credit toward a future month's shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

Modifications and Termination

Mavrox reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

Eligibility and Compliance

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Mavrox services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

Program Change

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

Temporary Pause During Change

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

Refill and Order Processing

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Mavrox is unable to cancel or modify any orders that are already processing or preparing for shipment.

Restrictions During Change

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

Multi-Month Subscriptions

If you enter into a multi-month subscription, you agree that such subscriptions will commence on the start date of the agreement and continue for a minimum term as selected at your time of purchase (the "Minimum Term"), followed by a continuing regular-interval subscription period (together, the "Subscription Term"). You shall be billed for and pay the full amount of the Minimum Term at checkout, which amount may include a discount as reflected in your cart.

After the Minimum Term expires, you shall pay the applicable subscription fee monthly or every 28 days during the Subscription Term, depending on the subscription product or service. You further agree to pay the standard pricing then in effect for the Subscription Term throughout the term. Payments shall be automatically billed to your designated payment method.

The subscription will automatically renew each month unless either party provides written notice of termination at least 72 hours prior to the end of the then-current term. Any cancellation of the subscription must be made via SMS or email and will not be finalized until you have completed the cancellation request form provided by our Member Success Team. Cancellations are subject to the terms and refund policy presented at the time of your Subscription Term purchase.

Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services.

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Mavrox may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Mavrox collects on their behalf.

In the event that your credit card expires or Mavrox, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Mavrox nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis ("Subscription Services"). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

Accepted Payment Methods

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Mavrox Money Back Guarantee

Mavrox offers a money back guarantee. You may be eligible for a refund or program credit if you fully comply with all program requirements and do not achieve at least a 10% reduction in your baseline body weight within nine months. Full compliance with the program requirements — such as regular check-ins, proper use of medication, and adherence to lifestyle and coaching recommendations — is necessary to qualify for this guarantee.

By participating in the program, you agree to these terms and conditions and acknowledge that adherence to the program and accurate reporting are essential for eligibility.

Please note that participation is subject to change at any time. We reserve the right to cancel the program or update these terms at our discretion, with changes applying to all future requests or claims.

Participation in any medication-based weight-loss program requires medical evaluation and ongoing oversight by the Provider Group. All determinations regarding eligibility, medication appropriateness, dosing, titration, continuation of therapy, or discontinuation are made exclusively by the Providers. Mavrox does not control or influence these medical decisions.

The administrative requirements listed in this program — including logging activity, engaging with coaching resources, completing educational modules, and timely participation in the Mavrox platform — are membership obligations and do not constitute medical advice.

Who Qualifies for the Guarantee?

• Start Date: You must have begun your medication with Mavrox on or after February 12, 2025.
• First-Time Use: This must be your first experience using the eligible medication class (GLP-1s, Bupropion+Naltrexone, or Metformin+Topiramate+Naltrexone). Prior use of these medications (compounded or branded) disqualifies you.
• Medical Suitability: You must complete a medical evaluation and obtain approval through Mavrox's network of Providers to ensure you are an appropriate candidate for treatment. This includes providing accurate health and weight information.

Program Commitment

To qualify for the guarantee, you must fully adhere to the following:

• Medication Protocol: Take your prescribed medication for the duration of the program as directed by your Provider. Medications must be ordered through the Mavrox Member Portal.
• Provider appointments: Attend all required medical follow-up visits.
• Educational requirements: Complete all assigned learning modules in the Mavrox Member Portal.
• Check-ins: Complete monthly check-ins through the Mavrox Member Portal.
• Weight reporting: Log your weight weekly in the Mavrox Member Portal.
• Community participation: Post at least once a week in the Mavrox Facebook Community.

Medication-Specific Requirements

All medication dosing protocols must be followed as prescribed by your Provider. The following additional requirements apply by medication type:

1. Injectable GLP-1s (Semaglutide or Tirzepatide)

• Medication must be taken continuously for 9 months, as prescribed.
• You must be actively working with a Mavrox Health Coach.
• No more than two (2) missed virtual or text-based coaching sessions.

2. Oral GLP-1 (Semaglutide or Tirzepatide)

• Medication must be taken continuously for 9 months, as prescribed.
• You must be actively working with a Mavrox Health Coach.
• No more than two (2) missed virtual or text-based coaching sessions.

3. Other Weight-Loss Medications (e.g., Naltrexone + Bupropion, Metformin + Naltrexone + Topiramate)

• Medication must be taken continuously for 9 months, as prescribed.
• You must attend two (2) coaching sessions per month with your Mavrox Health Coach (included in your program).
• No more than two (2) no-shows or late cancellations.
• You must actively work toward personalized goals assigned by your Coach.
• You must complete all assigned educational resources on time.

Failure to Achieve Weight Loss

If, after meeting all the above requirements, you fail to lose at least 10% of your baseline weight (as recorded during your initial intake), you may qualify for Mavrox's Weight Loss Guarantee Program.

Exclusions

You are excluded from the Mavrox Weight Loss Guarantee if:

• You are not a first-time user of the eligible medication class.
• You have a personal or family history of medullary thyroid cancer (MTC) or MEN 2.
• You have Type 1 diabetes.
• You have active eating disorders (e.g., anorexia, bulimia, binge eating).
• You have severe gastrointestinal issues (e.g., gastroparesis, IBD).
• You have significant kidney or liver disease.
• You have a history of pancreatitis or unmanaged gallbladder disease.
• You are pregnant or breastfeeding.
• You have had bariatric surgery within the past 12 months.
• You use medications that conflict with treatment.
• You have uncontrolled psychiatric conditions that affect compliance.
• You are non-adherent to treatment, dosing, coaching, or appointment requirements.
• You experience significant hormonal changes during the program.
• You use other weight-loss methods or medications not prescribed by Mavrox during the program.
• Eligibility is determined by the prescribing Provider based on medical history and clinical guidelines, and you fail to meet any of the program requirements listed above.

Verification

To request a refund, email support@Mavrox.com and ensure:

• Your weight is self-attested every week for the full nine-month period.
• Each weight entry must be time-stamped and submitted consistently on the day it is recorded.

Medication Adherence

You must attest that you followed your Provider's prescribed dosing protocol throughout the program. This includes taking medication at the frequency and dose determined by your Mavrox Provider. If requested, you may be asked to provide reasonable documentation of adherence, such as dosing confirmation logs or other supporting records.

How the Verification Process Works

All submissions will be reviewed by the Mavrox team to ensure full compliance with the guarantee requirements. Eligibility will be determined based on accurate, consistent, and timely completion of all program components. Only submissions using our approved process will be reviewed. The final eligibility decision rests solely with Mavrox.

No Guarantee of Results

Results of all medications you may be prescribed vary among individuals. By proceeding, you acknowledge and agree that there is no guarantee that you will achieve weight loss or other desired outcomes. Likewise, you acknowledge that some or all medications may cause adverse side effects. You should consult with your provider for any questions, concerns, or issues arising from your use of any medications you may be prescribed.

Refund Details

If a licensed provider does not approve you for any treatment after checkout, you will receive a full refund for your order. If you are not approved for your original medication but are approved for an alternate option, the price difference will be credited toward the alternate medication approved by a licensed provider.

• Approved refunds will be processed within 30 days of verification.
• Refunds are limited to the total amount actually paid in full for the subscription or eligible service fees during the first nine months, minus any promotional or discounted rates applied.
• Refunds will be credited to the original payment method.
• Incidental costs (e.g., lab fees, shipping, coaching upgrades, or other add-ons) are not eligible for refund.
• Refunds are non-transferable.

Consumer Protection Law

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Mavrox and its directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Mavrox and our directors, officers, agents, employees, subsidiaries, and affiliates (the "Mavrox Individuals") from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

In no event shall Mavrox be held liable to you for damages in excess of (1) what you actually paid for goods and services via the Site in any 12-month period or (2) $10,000, whichever amount is lower.

Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Utah. Any dispute relating to, arising out of, or otherwise connected to this Agreement or the services or products purchased or contracted on or through the Site shall be resolved exclusively in the State Courts of the State of Utah located in Salt Lake County, without regard to conflicts of law principles. The prevailing party in any such litigation will be entitled to recover its reasonable attorney fees and costs.

You acknowledge and agree that you will not participate in any multi-plaintiff or class action lawsuits with regard to these Terms and Conditions, but rather will utilize only those methods and means of dispute resolution outlined above on an individual basis.

Prescription Filling, Availability, and Professional Services

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Mavrox's role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Mavrox does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Mavrox's network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Mavrox will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Mavrox's pharmacy partners and you agree that your Provider and/or Mavrox may take these actions on your behalf. Mavrox does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Mavrox makes no representations or guarantees regarding any medication or other product's place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Mavrox does not guarantee that any medication — including GLP-1 medications — will be available, and Mavrox does not influence the Provider Group's decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Mavrox's pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Mavrox's affiliates in providing Services to you — including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others — are third-party beneficiaries of this Agreement.

Pharmacy Partners

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Corporate Practice of Medicine Compliance (California and Other States)

Mavrox provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Mavrox contracts to provide administrative support.

Mavrox does not control or interfere with any Provider's medical judgment, and no portion of the membership fee paid to Mavrox constitutes payment for medical services.

Contact Details

Please contact us if you have any questions or concerns.